DX Collection Agreement Could Help Develop Post Office Network
22 April 2009 - Steve Lawson
DX Group (DX) today announced they have agreed a deal to access the Post Office network to provide a local collection facility for undeliverable mail.
Under the service, Post Office® Collect, DX will take mail that could not be delivered first time, because no-one was at home to sign for the item, to a local Post Office branch. Customers can then collect the item at a more convenient time.
“This access will enable our clients to offer their customers a truly exceptional service with unrivalled secure delivery by DX, enhanced with a local collection option for the time when customers are not in to take delivery of their mail” commented John Coghlan, Chief Executive Officer at DX.
“Reaching this agreement with Royal Mail Group is a demonstration of our commitment to innovation and development designed around our customers’ needs”
DX are the first private mail company to reach an agreement to access Post Offices in this way. Trials for the DX collection service will commence in May with the full nationwide launch expected in Summer 2009.
Steve Lawson, editor for Hellmail news said:
"This is actually great news if it proves a success. As well as improving services for DX customers, more significantly this agreement could help develop post offices into important local hubs for a range of mail services, something we've been advocating for quite a while.
"Whilst on the surface it may seem a small step, efforts such as this help broaden the role of post offices and can only be good for their long-term future. Liberalising the postal market does open up new possibilities for POL if it can move towards being an access point for a range of mail providers and the more you look at that rationale, the more attractive it becomes, both for post offices and their customers." he said.
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